Verisave Merchant Services Review: Vend POS

Vend POS Solutions For Retailers Processing Credit and Debit Card Payments

Vend offers merchants a cloud-based POS system coupled with inventory management tools through a wireless smart device. Their services are built primarily for retailers. You can set up a laptop, desktop, or handheld smart device to accept payments and access reports with or without an internet connection. Devices must be capable of running Windows 7 or Mac OS X 10.5 (or higher).

Vend is known for being extremely user-friendly, allowing most anyone to comfortably learn their system and have very little problems with integration. The intuitive software is simple to learn and offers lots of information for making informed decisions when it comes to business management and inventory.

Verisave works with CFO’s, senior financial executives, controllers, and accounts payable teams to reduce the amount of fees spent each month on credit card processing. It’s a complex system that starts with your POS device and provider and works its way through gateways, processors, banks, and more. Having an expert from Verisave on your team will help you to decide on the best set-up for accepting payments, processing credit cards, and structure your merchant accounts.

Understanding the players in the credit card processing industry and the fees they charge can help you make better decisions and reduce your fees. In order to optimize your merchant processing and minimize fees, you should consider engaging an auditing firm.

Products & Services Offered by Vend

Retailers benefit from allowing their customers to pay using debit and credit cards, but figuring out which POS system to use can be a bit daunting with all the options available. Vend has a wide host of tools incorporated with their POS system and as a widely liked and user-friendly POS device, we are happy to recommend Vend to our clients. When it comes to accepting credit and debit card payments, Vend offers the following tools and services:

When It Comes To Processing Credit Card Payments, Vend Offers Merchants The Following Solutions:

VEND POS SOLUTIONS – Retailers have access to a lot of tools with a Vend POS system. With or without an internet connection, you can accept payments. Vend will resync your sales once you get your device back online. Create custom receipts, save notes to track discounts and other transaction details, refund past orders, give store credit, create individual staff accounts to track POS usage, manage and track cash transactions, and more.

VEND E-COMMERCE SOLUTIONS – This solution is not included with Vend’s free services. But with a subscription service, you can have access to their e-commerce tools. You’ll have access to an integrated website builder, pre-built design themes, syncing capability with your store’s inventory, and hosting. The one downside we’ve noticed to their e-commerce solution is the requirement to tie your domain name to their domain name for their shopping cart services. However, this protects you from liability issues and PCI compliance.

VEND HARDWARE OPTIONS – If you opt to use Vend services, you can use their software on hardware you already own. Their software only requires Windows 7 or Mac OS X 10.5 (or higher). You can also purchase hardware through Vend. They offer three different bundles.

Vend offers individual units for sale as well:

EPSON ™-T8211 (LAN) Receipt Printer
STAR TSP143III-BI (BLUETOOTH) Receipt Printer
STAR TSP100 OR TSP143 WITH AUTO CUTTER (USB) Receipt Printer
STAR TSP100 OR TSP143 WITH AUTO CUTTER (LAN) Receipt Printer

EPSON

STAR MPOP (USB AND BLUETOOTH) Cash Drawer and Receipt Printer

STAR SMD2-1214 Cash Drawer
STAR SMD2-1317 Cash Drawer

KENSINGTON

KENSINGTON SECUREBACK M SERIES CASE FOR IPAD AIR
KENSINGTON SECUREBACK COUNTERTOP STAND FOR IPAD
HECKLER WINDFALL™ STAND FOR IPAD AIR 1 & 2

DYMO

DYMO LABELWRITER 450 TURBO (USB)

SOCKET MOBILE

SOCKET MOBILE CHS 7CI OR CHS 7QI (BLUETOOTH) Barcode Scanner
MOTOROLA CS3000 (USB) OR CS3070 (BLUETOOTH) Barcode Scanner
HONEYWELL 1450G Barcode Scanner

VEND PAYMENT ACCEPTANCE – Accept all major credit cards including Visa, Mastercard, American Express, Discover, etc.

VEND COMPATIBLE CREDIT CARD PROCESSING/GATEWAY SERVICES–

Stripe
PayPal
Authorize.Net
Payment Express
Vantiv
Square

Vend UI & System Integration

Vend is known for its ease of use. The interface is very intuitive and user-friendly, making it an easy system to implement and teach to employees.

Vend offers onboarding services to new customers. They will help you to upload your SKUs, configure products, and other troubleshooting inquiries that you’d come across when implementing a new service like Vend. They also provide coaches with a retail background to help train employees to use Vend.

How Much Will You Be Paying For Vend Services?

Vend offers two set pricing plans, with a third pricing plan that is scalable for larger entities. Before you make a commitment, Vend lets retailers try the product for free for 30 days.

Vend Lite – $99 /month for an annual contract or $119 /month with no long term contract.

1 outlet
1+ registers
$20k monthly turnover in USD
Intuitive Point of Sale
Real-time Inventory Management
24/7 Phone & Online Support
Small Business Reporting
Xero Accounting Add-On

Vend Pro – $129 /month for an annual contract or $159 /month with no long term contract.

1 Outlet
1+ Registers
Unlimited turnover in USD
Intuitive Point of Sale
Real-time Inventory Management
24/7 Phone & Online Support
Advanced Reporting & Analytics
Advanced Promotions & Gift Cards
All Add-Ons & Ecommerce Channels
API Access
Multi-Outlet Retail Management

Vend Enterprise – Speak with a sales rep for a quote.

6+ Outlets
1+ Registers
Unlimited turnover
Intuitive Point of Sale
Real-time Inventory Management
24/7 Phone & Online Support
Advanced Reporting & Analytics
Advanced Promotions & Gift Cards
All Add-Ons & Ecommerce Channels
API Access
Multi-Outlet Retail Management
Dedicated Account Manager
Customized Onboarding

Paying for your POS device is only one of many fees merchants will face when they opt to allow credit and debit card transactions in their stores. Most financial executives we speak with do not truly understand their credit card statements and do not understand where their fees go. We have found that businesses that engage an auditing firm generally pay 25% lower fees than their industry counterparts and save significantly more per month than do those who go about it alone.

Vend’s Contract Lengths

Vend allows you to choose between month-to-month billing and yearly billing. This offers you the ability to save money if you’re willing to make a yearly commitment by paying upfront for the year.

Vend’s Customer Service

Vend has excellent customer service. They provide support throughout the entire onboarding process. From there, you can reach their 24/7 call line for troubleshooting help. You’ll find a retail resource library on their website that includes:

Guides and eBooks
Insights and Reports
Tools
Articles
Webinars
Videos
Help Center
Help Videos
Vend U

Each plan has the option to add Premium Support (comes standard with the multi-outlet plan) for an additional monthly cost. This will give you personal set-up assistance, phone support, and ongoing training.

Online Reviews Of Vend

A common complaint about Vend comes down to their paid customer support. Vend is one of few POS companies that charge their customers for support. Though their payment route for customer support is odd, they offer a huge library of resources to solve a lot of issues without having to speak to a customer support rep.

Overall, customers are generally very happy with Vend. Vend’s navigation and data display are easy to understand as well as teach to new employees. There are many positive reviews on the web concerning Vend POS services.

VERISAVE MERCHANT SERVICES REVIEW

Vend POS for Merchants Accepting Credit and Debit Cards

Most businesses accept credit cards as a form of payment from their customers, it’s a no-brainer. In fact, rewards offered to those using a credit card for personal or business purposes are substantial, making it an obvious choice for many.

Vend provides a great option for POS solutions to retailers. Their software is easy all around: simple implementation, a user-friendly interface, and easy-to-read reporting. However, if you’re looking to switch to a Vend POS system, it may be worth your while to take a deeper look at your entire credit card processing system to see if you could be saving money.

To accept credit and debit cards as payment is crucial for growing your profit margins but the cost is often unnecessarily high. Many businesses simply accept fees associated with credit card processing as a “cost of doing business” with no attempt to understand and reduce them. Why is this the case? There are three major reasons:

1. Account statements are far from transparent.
2. Your merchant processor is not incentivized to clue you into savings opportunities.
3. There is no way for business owners to determine current market rates for credit card processing.

If you are looking to take control of your credit card processing fees, speak with a representative at Verisave. With a free audit of your most recent merchant account, we can map out a plan for implementing proven savings strategies for lowering your merchant fees. Watch this brief video to learn more.

Vend’s POS software combined with the right gateway provider and processor are all factors that contribute to lower fees for processing credit card payments. Find how much you could be saving, today.